February 3, 2023

Cloud Service Management

Cloud Service Management

Cloud computing has changed the way we do business. The cloud is now an essential business technology. It’s a network of servers that contain data and can be accessed through an internet link. 

  • It is predicted that by 2025, data that will be stored in the cloud will exceed 100 zettabytes. The world’s most utilized cloud storage service is Google Drive followed by Dropbox, One Drive and MEGA respectively. Amazon Web Services is a leading cloud service that is popularly used by businesses. 

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What is Cloud Service Management? 

Cloud service management (CSM) is the organized administration, control, maintenance, and surveillance of private cloud, public cloud, or hybrid cloud (both, private & public.) With CSM, IT departments get a firm hold over dynamic and scalable cloud computing environments. 

  • Cloud service management combines different products and services to provide a consistent and cohesive strategy. 

IT teams can direct the management and delivery of cloud applications, infrastructure, services, data and its ‘on-point’ applications. They can monitor costs, make changes when required and automate resources. 

Most small/medium businesses are deploying applications on the cloud to avoid the high upfront cost associated with having an on-site infrastructure. A public cloud provides on-demand data storage and computing power that is consistent with the growing and fluctuating business needs.  

  • Through cloud service management, an IT administrator will supervise cloud activities such as data integration, recovery, lifecycle management of cloud resources, and their deployment. 
  • CSM involves the management of cloud infrastructure services and products. Public cloud service providers operate public clouds which provide networking, storage, servers and data centre operations. You can manage your public cloud services using a third-party cloud management tool. 
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Let us know if you need to discuss it in-depth, Echelon Edge hear you! 

How Does It Work 

Cloud service management is facilitated by CSM software and tools. For efficient management, every business (including yours) requires a consolidated platform for managing its hybrid IT infrastructure.  

  • The installation of a cloud management system will happen on the target cloud. It will capture performance and activity information and transmit it to a web-based dashboard when an administrator will view it. 

What Are The Benefits of Cloud Service Management? 

With cloud service management, information is available in real-time which accelerates the decision-making process. Benefits of CSM include: 

  • Security and Compliance 

CSM streamlines the security monitoring for cloud services and applications. That means, businesses will adapt smoothly to relevant standards and regulations. 

  • Capacity management 

Through cloud service management, a business can reduce resource sprawl by having only the necessary capacity. Here, comprehensive analysis and granular reporting simplify capacity management.  

Other benefits include: 

  • Performance optimization 
  • Pervasive automation 
  • Custom and tailored business IT services 
  • Rich and immersive user interface 

Major Points of Client and Service Interaction 

The four major points of service and client interaction in cloud service management are incident management, problem management, change management and provisioning. 

  • Change Management 

Change management is the process where a new service is added. This is the responsibility of an IT department or a cloud services broker. 

Meetings are held between end-user departments and the IT department to come up with service requirements. 

  • Problem Management 

The need for problem management is triggered by capacity planning or reoccurring incidents. This is handled by the cloud service and not the service provider. 

  • Incident Management 
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This can be handled by the in-house IT department or it can be outsourced. 

Purpose of Cloud Service Management 

The purpose of cloud service management is to establish suitable techniques for managing and running cloud-based services. It is important to insert CSM techniques into current IT frameworks. 

The minimum functionality of cloud service management includes: 

  • Security and compliance– Implementing security settings and handling role-based access of cloud providers. 
  • Cost management- Resources and efficiency should be aligned with real demand. Cloud spending should be closely monitored. 
  • Inventory and classification– It is important to discover pre-existing cloud infrastructure and handle and track modifications. 
  • Service requests– Properly receiving and fulfilling user requests is vital. 

Cloud Service Management Platforms 

There is no CSM software package software that will support all kinds of businesses because of the varied nature of cloud service provision. It is vital to create a platform of workflows and templates which will provide an opportunity to work with a wide range of cloud providers.  

There Are Three Cloud service Management Delivery Models 

  • Software as a Service (SAAS) – This is full software that is hosted on a cloud server. 
  • Infrastructure as a Service (IAAS) – This provides only a virtual service. 
  • Platform as a Service (PAAS) – Infrastructure as a Service but with additional services such as DBSM. 

The Bottom-Line: The Best Model 

So, the best cloud service management delivery model provides content delivery, service management, and storage. The only model that offers all these three elements is Software-as-a-service.  


SAAS hosts all layers of an IT service including server resources to operate the software and a user-facing front end. Want to test it? Echelon Edge team would be happy to help you

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